Returns & Refunds

Returning for replacement or refund

We accept returns for replacement or refund within 5 days after you receive the costumes, dresses, wigs, or shoes. The cost of the merchandise will be totally refunded on the condition that the item is still new and in good condition. But the original shipping cost is not refundable.

If the delivery fails due to the recipient's fault (Wrong shipping address/Rejection etc ), we will not offer any compensation.

Please follow the steps below to process your return:
Step 1: Please contact our customer service: sanymucos@gmail.com showing the item(s) you would like to return and the reason, then we will determine whether your merchandise can be returned for a replacement or refund according to the return policy.

If you have received a product with incorrect size or damage, you need to provide clear pictures or videos to prove that the product you received has a problem. If evidence is not provided within 5 days after you receive the package, we will not offer any compensation.

 

Step 2: Once confirmed, our customer service team will offer the return address to you and guide you through the rest of the process.

You need to mail the product and provide us with the logistics tracking number within 5 days after the customer service provides you with the return address. Otherwise, if the mailing time is exceeded, we will not offer any compensation.

 

Step 3: After receiving and checking the merchandise, the refund will be processed within 3-5 working days (weekends excluded).

About shipping fee: If you return the item, you will need to bear the shipping cost for the return; If it is a replacement, you will need to bear both the shipping cost for the return and the shipping cost for the second shipment. We do hope that you choose the size and style that is fit for you when placing an order to avoid this situation. Thank you for your understanding and support!

We do not charge extra fees for the return or exchange. The customer has to return the item at his or her cost. Please contact our customer service for the return address. 

If the product is mailed to us without contacting customer service to apply for a return or exchange. We will not issue a refund. 

Here are cases in which you can return the merchandise for a replacement or refund:
1: Faulty or wrong item(s). If the merchandise is defective or destroyed during shipping, we can exchange the item for you. Or just send the item back to us. We will refund you once receiving the returned parcel.
2: Wrong size. While placing the order, you can directly choose the size or send us your measurement. Always make sure you select the right size. We will make the suit strictly according to the received size information. If we make the suit in the wrong size, we can exchange or refund the payment of the order to you.
3: Wrong color. If the received merchandise is made in a color that is completely different from the color you choose, just contact the Customer Service Department: sanymucos@gmail.com for refunding or replacement. However, pay attention to this: The item can not be the same as the image. There may be little color difference when you see the suit on different display screens. Dissatisfaction caused by this can not be returned. But we promise all suits are made according to what you see on our site. They are 95%-99% most like the images. And we offer modifications on all merchandise. Rest assured, please.
4: If you plan to return the merchandise, please make sure it has never been used, worn, or altered and there aren’t missing items. The original package, garment tag, and tracking number are must-have items for you to receive the refund. Thus, be careful while checking all details on the merchandise please.
Please return the costumes back with a shipping number.

The following are conditions on which the return is not accepted:
!!Special Sale items can not be returned for a refund
1: All custom-made items can not be returned.
2: If you return part of the costumes, the payment can not be refunded.
3: Worn, used, stained, animal hair attached or altered items can not be returned.
4: Undergarments, socks, and stockings can not be returned.
5: Items for one-time wear or indoor use like shoe covers, boots tops, costume shoes, etc can not be returned.
6: Unauthorized refusal packages will be charged 15% of the total cost of the order as a restocking fee. Also, this makes sense in the case that you forget to sign the package and the parcel is returned back to us.
7. The clearance items can not be returned for a refund.

Order Cancellation:
The Product Department will begin to prepare the order for you within 48 hours of receiving your order. Thus, make sure to cancel your order within 24 hours. If the package has been processed, you will not be able to cancel it. If you are determined to cancel the order when we are processing the costume, we can not refund the full payment of the order to you.